Ordering graphic design and printing service is easy and the process is straightforward. Your common queries answered below:

I want a design and printing service. What are the process?
We have made a separate page to guide you through the leaflets, flyers and other design process. Please check design process

I have print ready files how long will it take?
We aim to deliver a print ready leaflet or flyer within 5 to 10 working days from the time the artwork is received. Assuming your artwork is correctly formatted and approved. This also depends on the volume. Larger quantities usually take longer and small quantities can be turned around faster. So please ask if you need it quicker. If possible we would be happy to help.

For a small additional premium, we also offer an ‘Express delivery service’ with turnaround times 2 to 4 working days from receipt of your artwork. The cost of this service depends on the size of the product. Please contact us for more details.

How long will a hootprint design take?
When Artwork is produced by hootprint the first leaflet artwork design
proof will be sent to a customer within 2 to 4 working days depending on the complexity of design work required. Upon approval of artwork and receipt of payment printing would start and your order would be delivered within 5-10 working days.

For a small additional price we also offer an ‘Express Order’ where hootprint will send the first flyer proof to customer within 2 working day. Upon approval of your leaflet artwork and receipt of payment the leaflet will be delivered within 4 working days to your address.

Can you print custom sizes?
The simplest solution is to select a size where your product will fit and request a trim. This is usually free. Please put a note with your order.

I am an existing customer. I asked you to make some changes on my existing leaflet artwork for re-printing or asked you to redesign my existing menu leaflet artwork for printing. Design has been done to my satisfaction but I have a personal problem and can’t order the print now. Do I have to pay you anything?
Yes. We usually take deposit for design work for new customers. For existing customers we are relaxed as we already have a business relations. We do the work on the promise that we would get paid once design is approved for printing by customer. In such circumstances, when you changed your mind for printing but design has been done to your satisfaction, you have to pay for our design time at £35/hour rate.

What stock paper do you used?
We use 130gsm, 150gsm and 170gsm and some higher grammage of stock in gloss and matt  finish for our  leaflets and flyers as we find these to be the most efficient weight to use. However, we can provide different stock for a small premium. If you require a different stock for your flyers or leaflets please contact us for a quote

Can I order by phone?
hootprint site is built for online flyer order and secured payment. However we would be happy to take your leaflet order over the phone too if you feel more comfortable that way.

Are Leaflet and Flyers are subject to VAT?
Standard flyers and leaflets are NOT subject to VAT. Exceptions apply.

Can I re-order a previously printed artwork?
We do archive any artwork designed by hootprint whilst customer supplied artwork is only held for up to 7 months . If you require a reprint of a previously printed file, please contact us quoting your previous order number.

If you have any questions not answered below please do not hesitate in contacting us on 020 3488 1760 or [email protected]

We answer all the queries within 24 hours.