The following terms and conditions apply to all orders placed with hootprint We will treat each order as an offer by you to purchase goods subject to the terms and conditions.
1. The Company hootprint.com; hootprint is operated by Idea Republic Ltd, a company registered in England and Wales (registered number 08664232, VAT no: 196 1993 55) whose registered office is at Eco Innovation Centre, Peterscourt, City Road, Peterborough, PE1 1SA.
2. Price Variation Price estimates are based on the hootprint’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance, where such amendment is required in order to meet any rise or fall in such costs.
3. Tax The hootprint reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.4. Preliminary Work All work carried out, whether experimentally or otherwise, at customer’s request shall be chargeable.
5. Copy Where any additional work of whatever nature is necessary as a result of copy supplied by a customer not being clear and/or legible, the hootprint shall be entitled to make additional charges on a time and materials basis to cover such additional work. 6. Proofs Proofs of all work may be submitted for customer’s approval and the hootprint shall incur no liability for any errors not corrected by the customer in proofs so submitted. Additional charges shall be made for any additional proofs that are required as a result of alterations required by the customer. When style, type or layout is left to the hootprint ’s discretion, any subsequent changes to such style, type or layout required by the customer shall be subject to additional charges on a time and materials basis.
DELIVERY Delivery times are estimates only. Although hootprint try its best to ensure that all orders are delivered on time we will not be liable for any losses, costs, damages or expenses incurred by the Customer arising directly or indirectly out of failure to meet the estimated delivery date. hootprint will not be under any liability in the event that they are prevented or delayed from supplying or making delivery of any goods for any reason or cause beyond their control. Deliveries take place to the address specified by the customer on making the order. Only on an occasion where a delivery takes place exceeding the estimated time frame by seven working days will hootprintconsider a reprint or refund for any order. hootprint solely reserve the right to make this decision on an individual basis.
REFUNDS / CANCELLATIONS Due to the nature of the products that are sold, refunds for products that are already printed or in the printing process are not possible. Artwork or design refunds are also not possible as this is the labour fee we charge for the designers work and/or time.
EXISTING CUSTOMER ONGOING WORK PAYMENT TERMS We usually take deposit for design work for new customers. For existing customers we are relaxed as we already have a business relationship with you. We do the work on the promise that we would get paid once design is approved for printing by customer. In such circumstances, when you changed your mind for printing but design has been done to your satisfaction, you have to pay for our design time at £35/hour rate.
DEFECTS In the event of a defect to any delivered goods for which hootprint are responsible, hootprint reserve the right to offer a replacement or reprint. Only in the case of such reprint being unsuitable will hootprint offer a partial or full refund. hootprint reserve the right to solely decide whether a product is of suitable quality. If any part of an order is used or distributed by the Customer, hootprint reserve the right to deem the order as acceptable and therefore no reprint or refund will be authorised. hootprint will not accept any defect to an order if the artwork does not meet the Customer’s exact artwork specifications regarding colour mode, format size, colour saturation and bleed. It is the Customer’s responsibility to check these details before placing the order. If the defect that applies to the finished products is below or up to 10% of the total ordered quantity, hootprint reserve the right to deem this product to be of satisfactory quality, and therefore the order is to be accepted. In a case of defect to delivered goods hootprint must be informed within 7 working days upon the date of delivery. If a complaint is made outside of this time, hootprint reserve the right to offer no refund/reprint for this order. It is the sole responsibility of the Customer to ensure that hootprint are informed of any defect that they may find.
CONTENT/INVOICES It is the Customers responsibility to check the artwork and content for the product ordered. hootprint do not accept any liability for errors within the artwork as it is on the Customers authority and approval that orders go to print. Although hootprint create print-ready proofs which are sent back for the Customer to confirm, it is solely the Customers responsibility to check through these proofs for typing mistakes and errors, be this on artwork supplied by themselves or created by hootprint. It is also the Customers responsibility to check their invoice to ensure that they are getting the quantity and the correct goods that they require. hootprint do not accept liability for any losses, costs or expenses incurred by the Customer not checking and approving the invoices correctly.
FULL COLOUR PRINTING All reasonable efforts shall be made to obtain the best possible colour reproduction on any order but the variation is inherent in the print process and it is understood and accepted as reasonable that hootprint shall not be required to guarantee an exact match in colour or texture by materials supplied by the Customer. With any printed material, slight differences from the original, including screen proofs sent by hootprint or any previous orders, cannot be rejected.
PAYMENT METHOD hootprint require payment in full before proceeding to print and we accept payment either by credit card, cheque payable to hootprint or direct payment into our bank account. For either of these methods hootprint will require the total amount to be cleared in our account before going ahead with the order.
LIABILITY Although hootprint can provide you with a professional opinion, we give no guarantee or make any representations as to the suitability of completed work for a particular purpose whether expressed or implied orally or in writing, except as expressly stated in these terms and conditions. Except as maybe implied by law and accept in the case of death or personal injury, in the event of any breach of these terms and conditions by us the remedies to you shall be to damages which shall in no circumstances exceed the price of the goods that you have paid for. We shall under no circumstances be liable for any indirect, incidental, or consequential damages.